1. Introduction
Munkhong Rak ("we", "us", "our") is committed to handling your personal data with care and transparency. This Privacy Policy describes what information we collect from visitors to our website and clients of our pension legal services, how we use it, and the choices available to you.
Our offices are located at 73 Thanon Chang Khlan, Chang Khlan, Mueang, Chiang Mai 50100, Thailand. If you have any questions about this policy, please contact us at [email protected].
This policy applies to our website at munkhong.club and to personal information collected during the course of providing legal services.
2. Data We Collect
We collect only the information needed to respond to your enquiries and provide our services. This may include:
- Contact information — your name, telephone number, and email address when you complete our contact form or reach out directly.
- Service-related information — details about your pension circumstances that you share during a review session or in correspondence.
- Website usage data — pages visited, time spent on site, and referring URLs, collected via analytics cookies (with your consent).
- Technical data — your IP address, browser type, and device type, collected automatically when you visit our site.
Legal basis for processing: We rely on your consent (for analytics and marketing cookies), legitimate interests (for website security and improvement), and contractual necessity (for providing the services you request). We retain client files for up to seven years in line with Thai legal professional obligations. Contact enquiry data is held for up to 24 months.
3. How We Use Your Information
The information you provide is used for the following purposes:
- Responding to your initial enquiry and scheduling consultations.
- Delivering the pension legal services you have engaged us for, including preparing formal responses and correspondence.
- Keeping you informed about the progress of your matter.
- Maintaining accurate records for legal and accounting purposes.
- Improving the usability and content of our website (where analytics cookies are accepted).
- Complying with applicable legal and regulatory obligations.
We do not sell, rent, or trade your personal information. We do not send unsolicited marketing communications. Any service updates or follow-up messages are directly related to your enquiry or ongoing matter.
4. Sharing Your Information
We share personal information only where necessary and with appropriate safeguards:
- Regulatory authorities — where required for your matter, we may submit information to the Social Security Office or other official bodies on your behalf and with your knowledge.
- Service providers — our website hosting and analytics providers process limited technical data under data processing agreements.
- Legal obligation — if required by law, court order, or regulatory authority, we may disclose information as legally required.
We do not transfer personal data outside Thailand except where required by your legal matter, in which case we will inform you in advance.
5. How We Protect Your Data
We take the security of your personal information seriously and have implemented appropriate technical and organisational measures:
Encrypted Transmission
All data submitted via our website is transmitted over HTTPS/TLS encryption.
Secure Storage
Client files are stored on access-controlled systems with regular backups.
Access Controls
Only authorised personnel with a direct need may access client information.
Breach Response
In the event of a data breach, affected individuals will be notified promptly and in accordance with applicable law.
6. Cookies
Our website uses cookies to function correctly and, where you consent, to help us understand how visitors use the site. We use the following types:
- Essential cookies — required for basic site functionality. These cannot be disabled.
- Analytics cookies — help us understand which pages are visited and how. Enabled only with your consent.
- Preference cookies — remember choices you make on the site to improve your experience.
- Marketing cookies — used where you have consented to receive relevant communications.
For full details, see our Cookie Policy.
7. Your Rights
You have the following rights in relation to your personal data. You may exercise these at any time by contacting us at [email protected]:
You also have the right to lodge a complaint with the relevant supervisory authority in Thailand. Under the Personal Data Protection Act B.E. 2562 (PDPA), the supervising body is the Office of the Personal Data Protection Committee (PDPC).
8. Third-Party Links
Our website may contain links to external sites, such as official government portals or regulatory bodies. We are not responsible for the privacy practices of those sites and encourage you to review their policies when visiting them.
9. Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted information to us, please contact us so we can remove it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the "Last Updated" date at the top of this page.
Continued use of our website or services after any changes constitutes acceptance of the updated policy. If the changes are material, we will endeavour to notify existing clients directly.
11. Contact Us About Privacy
If you have any questions about this policy, wish to exercise your rights, or have a concern about how your data is handled, please reach out to us directly.